Contact Us

Suggestions & Queries

Refunds & Amendments

Refunds and amendments can all be done online. Please Click HERE

All transactions on this site are transacted by Ferries Trains Planes Limited, which is a company registered in England (with company registration number 3067728).

After contacting us, if you continue to have an issue with any purchase from us, you may also use the European Commission’s Online Dispute Resolution (ODR) platform.

Live Running Information

If you want to know whether trains are running on time, or you need help replanning journeys during disruption, please call National Rail Enquiries on 03457 48 49 50.

You can also access information on disruption and live train times by clicking here.

Conditions of Travel

Your journey is governed by the National Rail Conditions of Travel. Click here for a copy.

System Status: OK